Welcome to the CashtoCode eVoucher Contact Page

We want to provide you with a simple, convenient and secure online payment experience. Unfortunately, problem can arise sometimes for which we want to apologize to you.

In order to fix your problem as fast as possible, we have created an overview of the most frequently asked questions and the associated answers for you.

If these points don’t cover your topic please contact us via the contact form below.


Yes, each CashtoCode voucher can only be used once, always for the full amount available. So please ensure that you always choose the matching CashtoCode voucher amount and currency for the payment you like to make with the merchant.

Paying with CashtoCode eVoucher is fast, simple and secure. Use the 20-digit voucher code to pay at checkout at thousands of websites where this payment method is accepted. That’s it! You will have paid safely and anonymously as if it was cash.

Your CashtoCode Voucher expires 12 months after the issuing (=purchasing) date.

Contact us

Please contact us with your issue in the contact form below if you cannot find your topic in the FAQ area above. In order to help you as fast as possible we kindly ask you to provide the following information:

  • Reason for contacting us and a detailed description of your issue
  • Where and when did you buy your CashtoCode eVoucher?
  • On which website did you want to deposit with CashtoCode eVoucher?
  • Please provide the 20-digit code, if necessary

We try to get back to you within within 24 hours.

For example: wrong amount, wrong currency, invalid voucher